Course curriculum

  • 1
    Welcome to ORL
    • Welcome to ORL: Lesson Overview
  • 2
    Desk Policies + Procedures
    • Policies and Procedures Part 1
    • Policies and Procedures: Access
    • Policies and Procedures: Visitation
    • Policies and Procedures: Student Safety and Other Policies
    • Policies and Procedures: Keys
    • Policies and Procedures: Inclusion
    • Desk Policies Quiz
  • 3
    Shift Responsibilities
    • Beginning of Shift Checklist
    • End of Shift Checklist
    • DR Behavior and Performance Agreement
    • DR Attendance Policy
    • Shift Responsibilities Quiz
  • 4
    Contact Protocol
    • Contact Protocol
    • Contact Protocol Quiz
  • 5
    Bystander Intervention
    • DR Bystander Intervention
    • DR Bystander Intervention
  • 6
    Title IX Training and Response
    • Title IX DR Training Video
    • Title IX Quiz
  • 7
    Mail Room
    • Mail Room Policies and Procedures
    • Package Flow Chart
    • Mail Room Procedures
    • Mail and Package Forwarding
    • Special Circumstances
    • Mail Quiz
  • 8
    Next Steps
    • Instructions to Complete/Submit Training
    • DR Shadowing Checklist
    • DR Manual 2023-2024
  • 9
    FERPA Training
    • What is FERPA?
    • How to Access the Training
    • FERPA Training FAQs
    • What to do when done with FERPA Training?